numedix.com
Continuing education. Anytime. Anywhere.
Home | FAQs | Try us FREE! | Register | Submit exam | Contact us | Shopping cart
A Survival Guide for Working with Humans
Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
Gini Graham Scott, Ph.D.
8 CPEU or CE hours
Course $68
Includes book & CE exam
CE exam only $58
"Download on demand" available
Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
Gini Graham Scott, Ph.D.
8 CPEU or CE hours
Course $68
Includes book & CE exam
CE exam only $58
"Download on demand" available
Description
The relationships you have with your coworkers can determine not just how pleasant your 9-to-5 life is, but also your ability to get your job done, and even your long-term career success.
Packed with real-life strategies for engaging even the most difficult people, A Survival Guide for Working with Humans includes interactive quizzes, true-to-life problem and conflict scenarios, and helpful profiles of common personality types. Covering everything from knowing when to speak up (and how), to gracefully navigating through uncomfortable but necessary confrontations, this book is an essential guide no humans should be without.
Level: Intermediate
• ISBN: 0814472052
• ISBN-13: 9780814472057
• Format: Paperback, 176pp
• Publisher: AMACOM/American Management Association
• Pub date: 2003
Content
Table of Contents
Introduction
Part I. An Aggressive Species
Chapter 1. When Sweet Revenge Isn’t So Sweet
Chapter 2. Watch Out for the Eggshells
Chapter 3. Don’ Fight ? Find Out!
Chapter 4. When to Turn Down the Volume ? or Find Someone Else to Do it.
Chapter 5. When a Problem Spirals out of Control
Chapter 6. Prepare for the Worst-Case Scenario
Chapter 7. When Nothing is the Best Solution
Chapter 8. Keep it Clear, Clear, Clear
Part II. Political Animals
Chapter 9. Choosing Your Battles
Chapter 10. Watch Out for Confidences
Chapter 11. When You’re Not in the Family
Chapter 12. Dealing with Unearned Praise
Chapter 13. The Blame Game
Chapter 14. Besting the Betrayer
Part III. When Ethics Rears its Ugly Head
Chapter 15. Don’t Let them Ethics You
Chapter 16. When Someone Wants to Change the Rules
Chapter 17. When there’s a Betrayer in the Group.
Chapter 18. Finders Keepers ? or not?
Chapter 19. Fraud Happens
Part IV. People Who Ask Too Much
Chapter 20. The Great Communicator ? Not!
Chapter 21. Learning to Let ‘em Go ? Demanding Client
Chapter 22. The Give and Take Paradox
Chapter 23. When Nothing Seems to Work, It’s Time to Go Legal
Chapter 24. Passing the Responsibility Buck
Chapter 25. Get out When You Can
Chapter 26. When Help Turns to Help!!! ? Get Me Out of Here
Part V. Capturing and Keeping the Job
Chapter 27. Beating the Recommendation Game
Chapter 28. Knowing when to Back Off ? Don’t Push a Negotiation to Far.
Chapter 29. What to Do when Everything Seems to Be Going Wrong
Chapter 30. When to Keep Your Cards to Yourself
Chapter 31. Watch out for Warning Signs Chapter 32. Don’t Resign Yourself ? Redesign Yourself
Chapter 33. Be a Problem Solver ? Theirs Not Yours
Chapter 34. Dealing with the Boss From Hell
Part VI. Putting It Together
Chapter 35. Mastering Your Survival Skills
Chapter 36. What’s Your Survival Quotient ?
A Self Assessment Quiz
Index
Reviews
“This goes way beyond counting to ten before you say something you regret! Dr. Scott offers a treasure trove of no-nonsense ways to deal with difficult people and situations in the workplace.” – Susan Urquhart-Brown, Career and Business Coach, Principal, Career Steps Consulting
“A quick and clever approach to problem solving. Worth reading and practicing!” – Joe Haraburda, President, CEO, Oakland Metropolitan Chamber of Commerce
About the author
Gini Graham Scott, Ph.D., is the founder and director of Changemakers and Creative Communications & Research. She is the author of thirty-five books, including Work with Me! She wrote the “Work It Right!” column, upon which this book is based, for The Oakland Tribune. She lives in Oakland, California, and can be reached at:
Dietetic professionals
CPE Level: 2
Suggested Commission on Dietetic Registration Learning Need Codes: It is the sole responsibility of the dietetic professional to determine the learning need code met by a course. numedix.com provides the following "suggested" codes, but the professional can deviate from them if they feel another need is met.
1000 Professional skills
1010 Career planning, job search, goal setting
1070 Leadership, critical and strategic thinking
1120 Time and stress management, life balance
6030 Education theories and techniques for adults
7000 Business and management
7070 Entrepreneurship, private practice
The relationships you have with your coworkers can determine not just how pleasant your 9-to-5 life is, but also your ability to get your job done, and even your long-term career success.
Packed with real-life strategies for engaging even the most difficult people, A Survival Guide for Working with Humans includes interactive quizzes, true-to-life problem and conflict scenarios, and helpful profiles of common personality types. Covering everything from knowing when to speak up (and how), to gracefully navigating through uncomfortable but necessary confrontations, this book is an essential guide no humans should be without.
Level: Intermediate
• ISBN: 0814472052
• ISBN-13: 9780814472057
• Format: Paperback, 176pp
• Publisher: AMACOM/American Management Association
• Pub date: 2003
Content
Table of Contents
Introduction
Part I. An Aggressive Species
Chapter 1. When Sweet Revenge Isn’t So Sweet
Chapter 2. Watch Out for the Eggshells
Chapter 3. Don’ Fight ? Find Out!
Chapter 4. When to Turn Down the Volume ? or Find Someone Else to Do it.
Chapter 5. When a Problem Spirals out of Control
Chapter 6. Prepare for the Worst-Case Scenario
Chapter 7. When Nothing is the Best Solution
Chapter 8. Keep it Clear, Clear, Clear
Part II. Political Animals
Chapter 9. Choosing Your Battles
Chapter 10. Watch Out for Confidences
Chapter 11. When You’re Not in the Family
Chapter 12. Dealing with Unearned Praise
Chapter 13. The Blame Game
Chapter 14. Besting the Betrayer
Part III. When Ethics Rears its Ugly Head
Chapter 15. Don’t Let them Ethics You
Chapter 16. When Someone Wants to Change the Rules
Chapter 17. When there’s a Betrayer in the Group.
Chapter 18. Finders Keepers ? or not?
Chapter 19. Fraud Happens
Part IV. People Who Ask Too Much
Chapter 20. The Great Communicator ? Not!
Chapter 21. Learning to Let ‘em Go ? Demanding Client
Chapter 22. The Give and Take Paradox
Chapter 23. When Nothing Seems to Work, It’s Time to Go Legal
Chapter 24. Passing the Responsibility Buck
Chapter 25. Get out When You Can
Chapter 26. When Help Turns to Help!!! ? Get Me Out of Here
Part V. Capturing and Keeping the Job
Chapter 27. Beating the Recommendation Game
Chapter 28. Knowing when to Back Off ? Don’t Push a Negotiation to Far.
Chapter 29. What to Do when Everything Seems to Be Going Wrong
Chapter 30. When to Keep Your Cards to Yourself
Chapter 31. Watch out for Warning Signs Chapter 32. Don’t Resign Yourself ? Redesign Yourself
Chapter 33. Be a Problem Solver ? Theirs Not Yours
Chapter 34. Dealing with the Boss From Hell
Part VI. Putting It Together
Chapter 35. Mastering Your Survival Skills
Chapter 36. What’s Your Survival Quotient ?
A Self Assessment Quiz
Index
Reviews
“This goes way beyond counting to ten before you say something you regret! Dr. Scott offers a treasure trove of no-nonsense ways to deal with difficult people and situations in the workplace.” – Susan Urquhart-Brown, Career and Business Coach, Principal, Career Steps Consulting
“A quick and clever approach to problem solving. Worth reading and practicing!” – Joe Haraburda, President, CEO, Oakland Metropolitan Chamber of Commerce
About the author
Gini Graham Scott, Ph.D., is the founder and director of Changemakers and Creative Communications & Research. She is the author of thirty-five books, including Work with Me! She wrote the “Work It Right!” column, upon which this book is based, for The Oakland Tribune. She lives in Oakland, California, and can be reached at:
Dietetic professionals
CPE Level: 2
Suggested Commission on Dietetic Registration Learning Need Codes: It is the sole responsibility of the dietetic professional to determine the learning need code met by a course. numedix.com provides the following "suggested" codes, but the professional can deviate from them if they feel another need is met.
1000 Professional skills
1010 Career planning, job search, goal setting
1070 Leadership, critical and strategic thinking
1120 Time and stress management, life balance
6030 Education theories and techniques for adults
7000 Business and management
7070 Entrepreneurship, private practice
Home | FAQs | Try us FREE! | Register | Submit exam | Contact us | Shopping cart
Copyright . numedix.com. All rights reserved.
Copyright . numedix.com. All rights reserved.
