People can be difficult, but you can bring out their best by:

• Identifying the 10 most annoying behaviors and how to deal with them
• Understanding how difficult people think, what they fear, and why they do what they do
• Being persuasive and using your influence
• Cultivating “take charge” skills that facilitate cooperation, rather than conflict

…including the most perhaps the most provocative chapter, “What If People Can’t Stand You?”

ISBN: 0071379444
ISBN-13: 9780071379441
Format: Paperback, 224pp
Publisher: McGraw-Hill Companies, The
Pub. date: 2002