Working With Difficult People

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Working With Difficult People
Revised and Expanded
Second Edition
Muriel Solomon

6 CPEU or CE hours

Course: $48
Includes book & CE exam

CE exam only: $38
"Download on demand" available

Description
Are you frustrated by the unnecessary stress and aggravation caused by troublesome co-workers? This hard-hitting desktop reference provides you with all the proven techniques and strategies to create better relationships with the people at work who make your life miserable-putting you in complete control of even the most difficult office situations.

Conveniently organized in an A to Z format for quick, easy reference, this one-of-a-kind resource offers practical ways to turn awkward situations to your advantage. For example, you get scores of invaluable advice for handling:

Bootlickers

Bullies

Dawdlers

Evaders

Hotheads

Hypocrites

Imposers

Instigators

Killjoys

Martyrs

Needlers

Perfectionists

Ridiculers

Showoffs

Skeptics

Slave drivers

Tyrants

Wet blankets

Whiners

Worriers

Zealots…and many others!

Level: Intermediate
ISBN: 0735202915
ISBN-13: 9780735202917
Format: Paperback, 336pp
Publisher: Prentice Hall Press
Edition Description: REV&EXPAND
Edition Number: 2
Pub date: 2002

Content
Introduction
Chapter 1. When Your Boss Is Belligerent
Chapter 2. When Your Colleagues Are Belligerent
Chapter 3. When Your Subordinates Are Belligerent
Part Two. Dealing with Pushy or Presumptuous People
Chapter 4. When Your Boss Is Arrogant
Chapter 5. When Your Colleagues Are Arrogant
Chapter 6. When Your Subordinates Are Arrogant
Part Three. Dealing With Deceitful or Underhanded People
Chapter 7. When Your Boss Is Deceptive
Chapter 8. When Your Colleagues Are Deceptive
Chapter 9. When Your Subordinates Are Deceptive
Part Four. Dealing With Shrewd or Manipulative People
Chapter 10. When Your Boss Is Exploitive
Chapter 11. When Your Colleagues Are Exploitive
Chapter 12. When Your Subordinates Are Exploitive
Part Five. Dealing with Rude or Abrasive People
Chapter 13. When Your Boss Is Discourteous
Chapter 14. When Your Colleagues Are Discourteous
Chapter 15. When Your Subordinates Are Discourteous
Part Six. When Your Boss Is Self-Seeking
Chapter 17. When Your Colleagues Are Self-Seeking
Chapter 18. When Your Subordinates Are Self-Seeking
Part Seven. Dealing With Procrastinating or Vacillating People
Chapter 19. When Your Boss Causes Delays
Chapter 20. When Your Colleagues Cause Delays
Chapter 21. When Your Subordinates Cause Delays
Part Eight. Dealing with Rigid or Obstinate People
Chapter 22. When Your Boss Is Unbending
Chapter 23. When Your Colleagues Are Unbending
Chapter 24. When Your Subordinates Are Unbending
Part Nine. Dealing with Tight-Lipped or Taciturn People
Chapter 25. When Your Boss Is Uncommunicative
Chapter 26. When Your Colleagues are Uncommunicative
Chapter 27. When Your Subordinates are Uncommunicative
Part Ten. Dealing With Complaining or Critical People
Chapter 28. When Your Boss Is a Fault-Finder
Chapter 29. When Your Colleagues Are Fault-Finders
Chapter 30. When Your Subordinates Are Fault-Finders

Book author
Muriel Solomon has been working in communication-creating, organizing, coordinating, producing, motivating and teaching-for over 32 years. Ms. Solomon, who is profiled in Who's Who of American Women, is the author of What Do I Say When," also published byPrentice Hall.

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